I have recently been explaining the design decisions for the new Coaster Crew website, which launched in September. During this series, I have demonstrated how I came to understand our target audience and have illustrated my design process for the homepage (this site went from a multi-page layout to a one-page layout and back!), the new In the Loop homepage, and the Coaster Crew events list.
Today, I’ll look at a page which received some very interesting feedback from users: the Forums page.
As a freelance user experience (UX) designer, I wear a lot of hats for my one-person business. Part of this means I maintain accounts on a lot of websites: social media sites, sites for freelancers, software vendors, and many more. Before I started using a password manager, I was forgetting a lot of passwords. When I evaluate a website or app, one of my first gripes tends to be this: they assume I will create an account without telling me why I should. The worst offenders make me sign in before I even see what their site is!
Yet, this is almost exactly what I was doing with an early design for the Coaster Crew forums page. I was giving a quick description of what the forums were and leaving them hanging. When they tested one of my old one-page layouts, some users told me that this section “doesn’t look important, so I skipped over it.”
That’s one of the big reasons why every park, every ride company, every coaster club, and every other amusement-related organization with a website needs to have their target users test their site.
Here is my initial wireframe for the Forums section. Part of a one-page layout, users would have seen this after the Events section. The content seemed to stand out well enough at this stage of development. But as other sections of the page evolved throughout my design process, this section got lost. And that was a problem because The Coaster Crew is trying to increase their forum activity.
The original prototype gave the Forums section a similar white-on-orange color scheme to the Podcast section. This provided good consistency through the one-page layout. I was planning to add a background picture but had not yet decided which ride it should be.
I decided on Dominator at Kings Dominion for the background picture. Several years ago, the KDFansite forum merged with the Coaster Crew Network forums, where it became a board within the larger network’s forums. It’s still the most active part of the forums. The most active topic was the Intimidator 305 announcement, but I decided to use an I305 picture as the background for the mission statement. More users would see that in the one-page layout because that was almost prime real estate in that layout.
The background picture in this mockup was just a placeholder. I had taken it on the way out of Kings Dominion several years before I bought a professional camera, and it was an old Facebook upload. It did the job for a prototype even though I needed to make the picture bigger, but I wouldn’t use a background picture like this in a live site. Our first round of user testers saw the prototype with this background image.
By now, I had a much better picture of Dominator thanks to Nikki at KDFansite. I darkened the picture slightly to make the section’s text easier to read. I also decided to put the calls to action on their own row instead of in front of the picture. Users did their second round of testing on this beta site.
Here’s the forums section at this stage in mobile width.
One of my questions for user testers in the first two rounds was, “Do we present good enough reasons to join the forums?” One positive thing they mentioned was actually the Register call to action. They didn’t want to see spam on the boards. But users also didn’t find the Forums section that eye-catching in this layout. By this stage, I had added icons in several other sections of the site. They found those sections drew their attention more.
Going to the next round of user testing to the third was a big leap. I added a panel for readability and icons to draw users’ eyes.
Some users in the last round of testing remarked that I had drawn attention to the wrong features of the forums. The number of members and number of posts sounded more intimidating and tedious than helpful when it was placed in the top row. I ended up moving those down and putting the visit tips and trip reports at the top on the live site.
The site looks very similar on a tablet.
Here is the row of calls to action on a tablet.
At mobile width, the page draws users’ attention toward viewing the forums before registering. This width is the best for this flow of events. Users now expect to be given concrete value before they register for a site.
When I was directed to split the site back into a multi-page layout, this created a new challenge because each section needed to be represented well on the homepage. I opted for a shorter section of copy and just a few of the forums’ features to make it onto the homepage.
In the live site, the social media section appears right below the forums section to enhance the feeling of being part of a community of coaster fans. Further up the page, users are given a list of events for real-life meetups. The forums and social media sections encourage discussions at any time of the year, regardless of whether or not parks are open. Actually, in my experience as a Coaster Crew forum moderator, forums get quite a lot of activity in the offseason too because members take the offseason to speculate on what will happen at the parks in the following season.
In the mobile width, I hide the icons on the homepage and try to just communicate the right things with the text. I didn’t want to go too far off of the desktop width for this because the mobile site and desktop site are the same site. The design both adapts to users’ devices and responds to their window size.
Thanks for reading about Coaster Crew’s new forums page. You can see it live here. The next article will detail a new signup flow I designed for the Coaster Crew site, which could not be delivered yet due to technical limitations. I’ll close the series with posts about the new Coaster Crew Network bar and the About page.
I am a user experience designer specializing in the amusement industry. I work for amusement parks, ride companies, coaster clubs, and any other company or organization affiliated with amusement. If you would like to hire me, please contact me through my website or tweet at @AmusementUX. You can also like my company’s Facebook page or follow me on Twitter.