What are your rates?
Based on the rates of UX designers in our area
Our current rate for all services is U.S. $79 per hour, a competitive rate for user experience (UX) designers in the Washington, D.C., metropolitan area. We regularly compare our rates with other UX designers through multiple sources to make sure that we are charging a fair amount.
We are willing to charge on an hourly or per-iteration basis for design and consulting work, based on your needs. We offer our usability and accessibility evaluation packages at fixed prices, and we also provide custom evaluations after an initial quote phase.
What is included
Our rates account for our labor, overhead, and tools. Costs specific to your project, such as travel expenses, subcontractors, custom fonts, and/or usability tests, are billed separately. (Type designers sell premium fonts on a per-site basis, often priced by the number of pageviews your site receives.)
A word on working hours
With this, please keep in mind that freelancers and agencies cannot bill all of their working hours. This is because the work required to run our businesses and to stay current in our field (aside from directly project-related study) is not billable. As other freelance designers and agencies commonly do, our rates are adjusted for this.
How long does a project take?
Designs and redesigns
This answer is different for every project and depends on many factors:
- The project scope
- The services you need from us
- The other staff (on our side and yours) available to work on the project
- The level of attention your staff and users can give the project
- The number of iterations required to complete the project
We are able to provide a preliminary estimate of the needed number of iterations in a project discovery phase.
Most usability evaluations or accessibility evaluations can be done in a matter of days, depending on how detailed they are and how much user research is involved. These also need to be scheduled since new designs and redesigns take most of our time.
What should I expect in your proposals?
What our proposals do
We write proposals to consider your project at a deeper level and present how we would go about finding your solution. Because this is time-intensive and little of it can be repeated from one project to the next, we now do proposals in a paid roadmapping phase.
We consider your project at a deeper level based on our initial conversations. We estimate the project’s needs, scope, duration, and cost. We also consider your company’s existing schedule requirements, technical staff, technical environment, branding, and style guidelines.
We also present how we would find out your solution. For a design or redesign project, this is a customization of our basic user-centered design process to fit your needs. For consulting work, this would be a discussion of what the consulting project would involve.
No spec work
Some design companies’ proposals include comps. Ours do not. At this stage in the project, solutions we presented would only show how good we were at reading your mind. For this reason, we don’t enter design contests or do speculative (spec) work. We also don’t want you or ourselves to get attached to a solution before rigorous user research and usability testing proves it to be correct.
How do you deal with multiple or parallel projects?
One design project at a time
To provide the best possible service to our clients, we work on only one new design or redesign project at a time until that design project’s product(s) launch.
Evaluations and support
We build some time into our schedule to work on usability evaluations, accessibility evaluations, post-launch support, and any other small projects related to usability and user experience. We also schedule time each week for staying current in our field.
To find out when we are available for new work, please contact us using the form on this page or email email@example.com.
How do you assemble a project team?
Working with your team
Where possible, we work directly with your staff, whether that means joining your existing UX team as a subcontractor, working with your technical staff to ensure a product gets built. Throughout our design process, we work with both your technical and your non-technical staff as needed.
Building our own team
When we need external service providers, we use the Hollywood Model to build the best team possible for the project. This means that we hire subcontractors to work on specific projects. These subcontractors work for their own companies.
Who we hire depends on budget, your preferences, and the services required for a project. We would consider hiring subcontractors with these specialties, among others:
- Software and web development
- Graphic design / illustration
In addition, we would also consider partnering with other companies with complementary skill sets to ours in order to give you the best possible result.
Join our project team
If you have professional experience in any of the fields above and you’d like to work with us, let us know using the contact form on this page or firstname.lastname@example.org.
How much experience do you have?
Our company’s experience
Our founder first designed, developed, and launched a website in 1999. He has had a strong interest in usability since 2005, taking his first human-computer interaction course in 2006 and completing a bachelor’s degree in computer science. Since then, he has worked for over 9 years in software and user experience design.
We have been in business as a full-time user experience design and usability consulting company since mid-2012.
Some of our work samples are featured in our portfolio; more are available at Behance or upon request.
We frequently work with clients who request us to sign NDAs, so their projects are not in our portfolio until the clients give us permission. Clients also can request that we redact portfolio pieces or not make them public, and we will always comply with that.
Our subcontractors’ experience
We assemble project teams on a per-project basis. If your project requires subcontractors, we will be happy to discuss the work experience of potential subcontractors with you.
What are your major skill sets?
We have worked with Optimal Workshop‘s product suite on many projects to help determine the best structure for a website. We have extensive experience with several usability testing services and several user survey vendors.
We are very comfortable working with Axure RP to develop wireframes and prototypes. We have extensive professional and hobby experience editing images using GIMP and its plugins (such as G’MIC). We also have worked with Photoshop and Dreamweaver on many projects and are Adobe Creative Cloud subscribers.
We are primarily a design company, but we have also written a great deal of HTML and CSS code and are comfortable with designing in the browser using Firebug. Our previous professional experience includes extensive work on desktop applications using .NET and Windows Forms.
Most of our projects have been websites which use WordPress for content management. WordPress is the internet’s most common content management system. Over 28% of all websites use it, and this statistic continues to rise.
Other skills & tools
If your project requires tools that are not listed here, let us know and we will be happy to work with them. Our rates include all tools that we need to get the job done.